Terms & Conditions

Thank you for your interest in our subscription service app. By using our app, you agree to the following terms.

1.         GENERAL

These Terms & Conditions (“Terms”) are applicable when Indextra AB, Swedish registration number 556619-6340, Swedish VAT number SE556619634001, with registered address at Brunnsgatan 9, SE-111 38 Stockholm, Sweden, (“Indextra”) provides subscription service on Indextras site and through its app (the “Service”).

2.         USE OF THE SERVICE

2.1       Subject to your compliance with these Terms and your payment of any applicable fees, Indextra or its content providers grant you as a physical person a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Service. This license does not include any resale or commercial use of the Service or its contents.

2.2       All rights not expressly granted to you in these Terms are reserved and retained by Indextra or its licensors, suppliers, publishers, rights holders, or other content providers.

2.3       The license grants you the right to use the Service on up to 5 units (such as mobile, electronical tablet and computer) at one time.

2.4       You are required to follow any instructions provided by Indextra for use of the Service.

2.5       We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms or any other applicable terms and conditions, guidelines or policies.

3.         COMPREHENSIVE MOBILE MEDICAL LIBRARY

3.1        Indextra continually transforms the way health professionals access vital medical expertise and information by providing the Service. Indextra works in partnership with leading publishers in Europe and the USA such as Cambridge University Press, Datapharm, Elsevier, McGraw-Hill, Oxford University Press, Pharmaceutical Press, Wiley, Wolters Kluwer and Zeshan Qureshi Publishing.

3.2       The Service is aimed at providing healthcare professionals and medical students with a comprehensive medical library with access to hundreds of medical titles.

3.3       The information in the Service has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness. The information in the Service is not intended to replace advice given by a medical practitioner or other licensed healthcare professional and you should contact your healthcare provider immediately if you suspect that you have a medical problem.

3.4       In order for the Service to work and for you to access the medical library, the device or computer must be connected to the internet. In order to gain access to the internet you may be using the services of one or more third parties, such as a wireless carrier or a mobile provider Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

3.5       When the Service is connected to the internet you are able to download titles to a mobile and/or electronical tablet, in order for you to access them offline. However downloaded titles are only available offline for 30 days, after which time you will need to go online with the Service and download them again.

3.6       We strive to have most of the medical titles in the Service available online worldwide but there are some exceptions when a title is not available in a certain country.

3.7       You might be offered additional services, offers or new functions from Indextra that might require you to accept certain terms & conditions.

4.         ACCOUNT

4.1       In order to use the Service you must be at least 18 years old and be able to enter into an agreement.

4.2       In order to set up an account you need to state your e-mail address and password.

4.3       You are responsible for choosing a secure password for your account and maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner, you should change your password and inform us immediately.

4.4       By creating an account you accept that Indextra may send marketing information. If you wish not to receive marketing you shall inform Indextra of this. Furthermore by setting up an account you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

5.         PROCESSING OF PERSONAL DATA

Indextra will gather and process your personal data within the Service. Indextra will process personal data in accordance with its prevailing Privacy Notice.

6.         OWNERSHIP OF MATERIALS IN THE SERVICE

6.1       Indextra is, unless otherwise stated, the owner of all copyright and database rights within the Service, including its contents (editorial, graphics, look and feel, downloads, etc). They may not be copied/replicated without the express written permission of Indextra in any form, other than that permitted by the Swedish Copyright, Designs and Patents Act 1988, or the Copyright and the Swedish Rights in Databases Regulations 1997 as applicable, or any equivalent legislation that may apply in your country. The compilation of all content included in or made available by Indextra through the Service is the exclusive property of Indextra and is protected by Swedish and international copyright and database right laws.

6.2       You may not extract and/or re-utilise parts of the content of the Service without our express written consent. You may also not create and/or publish your own database that features substantial parts of the content on the Service without our express written consent.

7.         TRADE MARKS

All product and service names used in the Service are the trademarks, trade names or service marks of Indextra unless otherwise indicated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of Indextra or the owner of such trademarks, trade names or service marks. The name "Indextra" and the logos are trading symbols of Indextra AB.

8.         EXTERNAL LINKS

We may provide links to other websites. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites, and will not be liable in any way for any loss or damage that you may suffer by using those websites. If you decide to access linked websites, you do so at your own risk.

9.         SOFTWARE UPDATES

In order to keep the Services up-to-date, we may offer automatic or manual updates at any time and without notice to you. The Service will only be fully operational if the updates provided are installed within a reasonable time. Indextra is not responsible for any fault in the Service due to omission to download and/or fully install such updates.

10.        SUBSCRIPTION

10.1      Details of the Services available for purchase in your country (including their price) are set out on our website or in the app. Once you have selected the subscription plan you wish to purchase, the checkout process will take you through the payment step. Note that VAT is charged to private individuals within the EU. Individuals outside the EU are supplied VAT-free. After a successful completion of the checkout process your purchase is complete and you should receive a confirmation email.

10.2      Indextra may change the price for the subscriptions from time to time and will communicate any price changes to you in writing at least one month in advance and, if applicable, how to accept those changes. As permitted by local law, you accept the new price by continuing to use the Services after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the Services prior to the change going into effect. Therefore, please make sure you read any such notification of price changes carefully.

10.3      Subscription automatically renews unless cancelled at least 24 hours before the end of acurrent period. A renewal period is the same length as a current subscription period.

10.4      Your account will be charged 24 hours prior to the completion of the current period for the next period. If payment isn't made we reserve the right to charge interest according to the interest act as well as other fees, such as reminder charge.

10.5     You can cancel your subscription at any time by going to the user's account settings.

11.        FREE TRIAL OFFER

Indextra offers a free trial of the Service (the "Free Trial Offer"), which entitles you access to the Service for the free trial period from the moment that you activate such trial period by submitting your payment details. By submitting your payment details you accept the Free Trial Offer and acknowledge and agree to the Terms. If you decide that you do not want to become a paying user of the Service upon the lapse of the free trial period, you must terminate your subscription by the end of the free trial period. You may only use this Free Trial Offer once. Indextra reserves the right to withdraw or to modify this Free Trial Offer and/or the free trial terms and conditions at any time without prior notice and with no liability.

12.        RIGHT OF WITHDRAWAL

13.        When you placed your order of the Service you agreed that we could start to deliver it, and that you could not cancel it once delivery has started. Since the Service includes the supply of digital content (including apps and digital software etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) and since you have accepted, when you placed your order, that we could start to deliver it, and that you could not cancel it once delivery had started you therefore do not have the 14 day right of withdrawal.

14.        CLAIM OF DEFECTIVE SERVICE

14.1       If you wish to claim that the Service is defective, you shall give notice thereof to Indextra within a reasonable time after you have detected, or should have detected, the defect. Notice given within 2 months after detecting the defect shall always be deemed to have been given in due time. However, notice may not be given more than 3 years after completion of the Service. Notice of a claim that the Service is defective shall be sent to Indextra AB, Brunnsgatan 9, SE-111 38 Stockholm, Sweden.

15.        REFUND POLICY

15.1       Since we are offering non-tangible and irrevocable services we do not issue refunds once the order is accomplished. However, we realize that exceptional circumstances can take place regarding the character of the Service we provide. Therefore, we do honor requests for the refund on the following reasons:

a)           Non-delivery: due to some technical issues, you might not receive subscription entitlements and therefore may not be able to use the Service. In this case, we recommend contacting us, as we can usually fix it right away. Claims for non-delivery must be submitted to us as soon as possible from the date the order was placed.

b)           Major defects: although the Services are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us for verification. We keep the right to rectify the error or defect within 72 hours.

16.        AVAILABILITY OF THE SERVICE

16.1       We have taken every care in the preparation of the Service. However, as certain technical and non-technical matters may be beyond our control, we cannot guarantee that you will always have uninterrupted access to both the online and offline parts of the Service.

16.2       Also your access to the Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

17.        DISCLAIMER OF WARRANTIES AND LIABILITY

17.1       To the fullest extent permitted by law, all warranties (express or implied) in respect of the site and Service and the content of and your use of the same are excluded. To the fullest extent permitted by law we exclude all liability to you in respect of your use of the site and the Service.

17.2       We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.

17.3       Compensation shall never cover losses incurred in business operations.

18.        USER CONTENT

18.1       You may post notes and other content in the Service (“User Content”).

18.2      You shall ensure that (i) the User Content is free of viruses, Trojans, worms or other harmful software or codes, (ii) the User Content is in the agreed format, and (iii) the User Content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and (iv) that the User Content connot, in any other way, harm or adversely affect Indextras site or the Service.

18.3      We save User Content as long as you subscribe to the Service as well as 24 months thereafter, in order for the User Content to be available if you like to sign up for the Service again. If you haven't signed up for the Service within this time the User Content will be deleted.

18.4      If you createUser Content in a book when you are offline, the User Content will only be available on other devices when you go online within 30 days from downloading the book.

18.5      Please note that User Content will not be available if a book is updated by us.

18.6      You have all the rights to the User Content.

18.7      We reserve the right to remove or edit User Content.

18.8      Please be aware that if you delete your account, instead of only terminating the Services, your User Content will immediately be deleted, with no way of accessing the User Content again.

19.       AMENDMENTS TO THE SERVICE OR THE TERMS

We reserve the right to amend the Service or these Terms from time to time. You will be informed of amendments to the Terms and you will have the right to terminate the Service by giving us notice at the latest on the day before the new Terms enter into force.

20.       MISCELLANEOUS

20.1      Your rights and obligations under these Terms may not be transferred without Indextras consent.

20.2      Indextra has the right to use sub-contractors to perform its obligations.

20.3      These Terms does not limit your rights as a consumer according to mandatory consumer legislation.

20.4      If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

20.5      If any of the conditions in these Terms is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

21.        APPLICABLE LAW AND DISPUTES

21.1       These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Swedish Courts, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in Sweden or in the EU country in which you live.

21.2       If you are a consumer who lives Sweden you have the right to have a claim settled by the National Board for Consumer Disputes (sv. Allmänna Reklamationsnämnden), Box 174, 101 23 Stockholm, Sweden, www.arn.se, provided that the board is authorized.

21.3       The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.

22.        OUR CONTACT DETAILS

Indextra AB
Registered address: Brunnsgatan 9, SE-111 38 Stockholm, Sweden
Phone: +468 66 444 0
E-mail: info@indextra.com
Swedish registration number: 556619-6340
Swedish VAT number: SE556619634001

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